Last Updated: October 21, 2026
Welcome to ShipInCanada.com ("ShipInCanada," "we," "us," or "our"). We respect your privacy and are committed to handling personal information responsibly when you visit our website, create an account, contact our team, or purchase IPTV subscriptions and related services.
This Privacy Policy explains what information we may collect, how we use and protect it, when it may be shared, and the choices available to you regarding your personal information.
By using our website, you acknowledge this Privacy Policy. Where consent is required by applicable law, we will request or rely on the appropriate form of consent.
1. Information We Collect
Depending on how you interact with ShipInCanada.com, we may collect the following categories of information:
- Account Information: Your name, email address, telephone number, billing details, and account credentials.
- Order Information: Products purchased, IPTV subscription packages, subscription durations, order history, payment status, and related transaction records.
- IPTV Service Information: Information reasonably necessary to activate, manage, renew, or troubleshoot your subscription, which may include compatible device identifiers, MAC addresses, usernames, or other service-related details.
- Customer Support Information: Messages, inquiries, support requests, and communications you send to us.
- Technical Information: IP address, browser type, device information, operating system, referring pages, website activity, and technical logs.
- Cookies and Analytics Information: Information collected through cookies and similar technologies used for website functionality, security, and analytics.
We aim to collect only the information reasonably necessary for the purposes described in this policy.
2. How We Use Your Personal Information
ShipInCanada may use personal information for the following purposes:
- Creating and managing customer accounts.
- Processing IPTV subscription orders and renewals.
- Activating and managing purchased services.
- Communicating order confirmations, account updates, and service information.
- Responding to customer inquiries and technical support requests.
- Detecting fraudulent transactions, suspicious activity, and unauthorized account access.
- Maintaining website security and improving website performance.
- Analyzing website usage and improving customer experience.
- Maintaining financial records and meeting applicable legal obligations.
- Sending promotional messages or newsletters where permitted by law and applicable consent requirements.
We do not use personal information for purposes materially different from those described above without an appropriate legal basis or additional consent where required.
3. Customer Accounts and IPTV Subscriptions
When you create a ShipInCanada account or purchase an IPTV subscription, we may retain information necessary to manage your order, subscription, renewal, and customer support history.
Some IPTV services require account credentials, device identifiers, or MAC address information for activation. We may use this information to fulfill your order or communicate with the relevant service provider when necessary.
Customers are responsible for maintaining the confidentiality of their account login credentials and notifying us if they suspect unauthorized account activity.
4. Payments and Transaction Information
When you place an order, we collect and maintain the information necessary to process, verify, and record your transaction.
Depending on the payment method selected, payment processing may involve external payment providers or financial institutions operating under their own privacy and security policies.
We do not require customers to provide sensitive payment credentials through ordinary customer support messages. Please do not send payment card numbers, banking passwords, or other sensitive financial credentials through email or support forms.
Order and transaction records may be retained for accounting, fraud prevention, dispute resolution, and legal compliance purposes.
5. Cookies and Website Analytics
ShipInCanada.com may use cookies and similar technologies to support essential website functions and improve the browsing experience.
These technologies may be used to:
- Maintain customer login sessions.
- Remember shopping cart contents and website preferences.
- Support website security and fraud prevention.
- Understand website traffic and visitor interactions.
- Measure website performance and identify technical problems.
Depending on our website configuration, third-party analytics or advertising services may also use cookies or similar technologies.
You can manage cookies through your browser settings. Disabling certain cookies may affect login functionality, shopping carts, checkout, or other website features.
6. Sharing Information With Third Parties
We may share limited personal information with trusted service providers when reasonably necessary to operate our website and fulfill customer orders.
These providers may include:
- Website hosting and technical infrastructure providers.
- Payment processing and transaction verification services.
- IPTV service providers responsible for subscription activation or management.
- Email and customer communication providers.
- Website analytics and security services.
- Professional advisers or authorities where disclosure is legally required.
We do not sell customer personal information to third parties for their independent marketing purposes.
Where third parties process personal information on our behalf, we seek to use appropriate contractual, organizational, and technical safeguards.
7. Data Security
ShipInCanada takes reasonable technical and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.
Depending on our systems and service providers, these measures may include encrypted website connections, access controls, secure account authentication, server protections, and administrative security procedures.
However, no internet-based service or electronic storage system can guarantee absolute security. Customers should use strong passwords and avoid sharing their login credentials.
8. Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, maintain customer accounts and subscription records, resolve disputes, and comply with applicable legal obligations.
Different types of information may have different retention periods. For example, financial and transaction records may need to be retained longer than routine support communications.
When personal information is no longer required, we take reasonable steps to securely delete, destroy, or anonymize it, subject to applicable legal requirements.
9. Your Privacy Rights
Subject to applicable Canadian privacy laws, you may have the right to:
- Request access to personal information we hold about you.
- Request corrections to inaccurate or incomplete information.
- Withdraw consent for certain uses of your personal information, subject to legal or contractual restrictions.
- Request deletion of personal information where permitted by law.
- Ask questions about how your personal information is collected, used, retained, or disclosed.
- Opt out of promotional email communications.
We may need to verify your identity before responding to requests involving personal account information.
Some information may need to be retained even after an account closure request, including records required for financial reporting, fraud prevention, or legal compliance.
10. Marketing Emails and Communications
ShipInCanada may send customers order confirmations, account notices, renewal information, and other communications related to purchased services.
Promotional emails, newsletters, special offers, and marketing communications are sent in accordance with applicable Canadian anti-spam requirements.
Where required, we obtain consent before sending commercial electronic messages. You may unsubscribe from promotional emails using the unsubscribe instructions provided in those messages or by contacting us.
Unsubscribing from marketing emails does not necessarily prevent important transactional or service-related communications.
11. International Data Processing
Some website hosting, technical, payment, communication, or IPTV service providers may operate outside Canada.
Where personal information is processed or stored in another country, it may be subject to that country's laws, including lawful access requests by government authorities.
We take reasonable steps to protect information shared with external service providers in accordance with applicable privacy requirements.
12. Children's Privacy
ShipInCanada's IPTV subscription purchasing services are intended for adults or individuals who have the necessary authorization to make purchases.
If you are not 18+, please do not use Shipincanada.com to purchase IPTV.
If you believe a child has provided personal information to us without appropriate consent, please contact us so we can review the situation.
13. External Websites and Third-Party Services
Our website may contain links to external websites, IPTV applications, device manufacturers, payment providers, or other third-party services.
ShipInCanada is not responsible for the privacy practices or content of independently operated third-party websites. We encourage customers to review the privacy policies of external services before providing personal information.
14. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our website, services, business practices, or applicable legal requirements.
When changes are made, the updated policy will be published on this page with a revised effective date. Where required by law, we will provide additional notice or request consent.
15. Contact Us About Privacy
If you have questions about this Privacy Policy, wish to request access to or correction of your personal information, or have concerns about how your information is handled, please contact ShipInCanada through the customer support or contact options available on our website.
Website: https://www.shipincanada.com/home
Privacy-related requests will be reviewed and addressed in accordance with applicable privacy laws.